Frequently Asked Questions:
For Pet Services
Frequently Asked Questions (FAQ)
- Does my dog/dogs have to have shot records or just a tag? All dogs must have an up-to-date vaccine record, not just a tag. If you don’t have a copy, we can call your vet and have the record sent over via email.
- What all breeds and weights do you service? We provide grooming services to all breeds and weights. As long as your dog is willing to work with us, we’re more than happy to work with them!
- What if my dog bites, has anxiety, or has never been groomed? We always do our best to provide services to all dogs. If your dog is scared or shows signs of anxiety, we take extra time and care to ensure they feel comfortable. If the dog shows severe signs of distress, we may call the owner. Our goal is to help every dog enjoy grooming and love us! With older dogs, nervous pups, or biters, it may take a few sessions to get them comfortable and achieve the perfect groom.
- Do you offer walk-in service? We do not offer walk-in service; we are by appointment only. However, we sometimes have same-day availability, so feel free to text us at 337-409-9388 to check for openings.
- Where are you located? We are located at 1417 Suite B, Magnolia Ave, Port Neches, TX.
- Do you crate? Yes and no. We have crates and small playpens available, but if your dog does not prefer either, we can offer a one-on-one appointment. In this case, the parent will drop off the dog and will be called once the grooming is complete. The parent should arrive no more than half an hour after being notified by the groomer.